Terms and Conditions

1. General Provisions

By accessing the Root & Remedy website, visiting our shop, or ordering our natural remedies, you agree to be bound by these terms. These provisions apply to all visitors, clients, and customers. We reserve the right to update these terms at any time to reflect changes in our assortment or service structure.

2. Health & Wellness Disclaimer

The information provided in our herbal guides, during consultations, or on product labels is intended for educational and general wellness purposes only. Our crafted teas, tinctures, and natural remedies are not designed to diagnose, treat, cure, or prevent any medical condition.

Always consult with a qualified healthcare professional before beginning any new botanical regimen, especially if you are pregnant, nursing, or taking prescription medications.

3. Orders & Apothecary Purchases

• All herbal products are subject to availability. Because we work in small batches, some seasonal blends may temporarily run out of stock.
• Prices are subject to change without prior notice, though we honor the price displayed at the time of your order.
• Due to the consumable nature of our botanicals, we can only accept returns for unopened, sealed products within 14 days of purchase.

4. Consultation Bookings

Personal wellness consultations must be booked in advance. If you need to cancel or reschedule, we kindly request a minimum of 24 hours' notice. Failure to provide sufficient notice may result in a cancellation fee. Our practitioners prepare specific botanical profiles for your visit, and this policy ensures our schedule remains respectful of everyone's time.